This English text is provided for information purposes only. In the event of any discrepancy, the Turkish version prevails.
Effective date and last updated: 17 October 2026 · Version 2.0
1. Scope
Bizmo provides enterprise software licences, software-as-a-service (SaaS) subscriptions and related installation, training, integration and consultancy services. No physical products are sold or shipped; delivery takes place electronically (licence key, account or cloud access).
2. Delivery Time
The licence key or access details are sent to the e-mail address given in the order within 3 business days at the latest after the payment is approved. For work requiring installation, integration and consultancy, the delivery schedule is set out in the order, quote or agreement. For consumer orders, the delivery period for software licences that qualify as goods shall not exceed the statutory maximum of 30 days from the time the order reaches Bizmo. If a delay is expected, the Buyer is informed separately.
3. Right of Withdrawal (Consumers)
A Buyer purchasing as a consumer may exercise the right of withdrawal without giving any reason within 14 days from the day the agreement is concluded for services, and from the day of delivery for software licences. Services performed instantly in electronic form, intangible goods delivered instantly, and services whose performance starts with the consumer's approval before the withdrawal period expires or that are personalised are exceptions to the right of withdrawal under the legislation. Details are in the Distance Sales Agreement.
4. Refund Process
Withdrawal and refund requests are made, together with the order number and invoice details, by e-mail to info@bizmo.com.tr or by KEP to bizmoteknoloji@hs01.kep.tr. For valid requests, the amount is refunded using the payment instrument used for the payment within 14 days at the latest from the date the notice reaches Bizmo. The time it takes for the refund to appear in your account depends on your bank's processing times.
5. Defective Service
If you believe the service does not conform to the agreement, please notify us with the details. Consumers may exercise their optional rights under the provisions of the Consumer Protection Law No. 6502 on defective services.
6. Corporate (Merchant) Customers
The right of withdrawal under consumer legislation does not apply to merchants, companies and institutions purchasing within their commercial or professional activity. The cancellation, refund and termination conditions for these customers are subject to the relevant quote, agreement and licence terms. Unless otherwise agreed in the contract, fees for activated licences, subscription periods that have started and installation, training and consultancy services already performed are not refunded.
7. Contact
Bizmo Teknoloji Yatırımları A.Ş.
Address: Çorum Teknoloji Geliştirme Bölgesi, B-Blok No:7-1K7, 19040 Merkez/Çorum, Türkiye
MERSİS No: 0178175585600001 · Tax Office/No: Hasanpaşa Tax Office / 1781755856
Registered e-mail (KEP): bizmoteknoloji@hs01.kep.tr · E-mail: info@bizmo.com.tr · Phone: +90 (532) 716 46 00